Module 21 — Service Training
Complete all 44 approved service-specific operating procedures, approved training photographs, safety controls and three part-specific assessments. Each assessment contains 20 questions and requires 80% (16/20). Parts unlock sequentially. Certification is available only after all three parts are passed.
Curriculum
- 3 Sections
- 45 Lessons
- Lifetime
Expand all sectionsCollapse all sections
- Part 1 — Service Performance17 ItemsApproved service lessons and photographs followed by a 20-question assessment. Passing score: 80% (16/20).
- 1.1Module 21 — After-Hours Restaurant Operating Standard
- 1.2Module 21 — SOP 01 — Kitchen
- 1.3Module 21 — SOP 02 — Front of House
- 1.4Module 21 — SOP 03 — Retail / Bar
- 1.5Module 21 — SOP 04 — Storage Closets & Halls
- 1.6Module 21 — SOP 05 — Entry / Exits
- 1.7Module 21 — SOP 06 — Stairs
- 1.8Module 21 — SOP 07 — Complete Walkthrough Advanced Audit System
- 1.9Module 21 — SOP 08 — Bathrooms — Routine
- 1.10Module 21 — SOP 09 — Bathroom Detailing — Top to Bottom
- 1.11Module 21 — SOP 10 — Pre Sweep Level 1 — Higher-Priced Back-Charge
- 1.12Module 21 — SOP 11 — Pre Sweep — Lower-Priced Prepaid Protection
- 1.13Module 21 — SOP 12 — Stripping & Waxing
- 1.14Module 21 — SOP 13 — Deep Clean Odor Eater Service
- 1.15Module 21 — SOP 14 — Rug and Carpet Vacuuming
- 1.16Module 21 — SOP 15 — Carpet Extraction and Deep Clean
- 1.17Module 21 — Part 1 Assessment45 Minutes20 Questions
- Part 2 — Service Performance16 ItemsApproved service lessons and photographs followed by a 20-question assessment. Passing score: 80% (16/20).
- 2.1Module 21 — SOP 16 — Indoor Walls & Windows — Deep Clean Degrease
- 2.2Module 21 — SOP 17 — Indoor Walls & Windows — Regular
- 2.3Module 21 — SOP 18 — Exterior Window Clean / Foam Degreaser
- 2.4Module 21 — SOP 19 — Power Wash Patio
- 2.5Module 21 — SOP 20 — Sidewalks
- 2.6Module 21 — SOP 21 — Entrances — Exterior Pressure Wash
- 2.7Module 21 — SOP 22 — Exterior Back-of-House Concrete & Pavement
- 2.8Module 21 — SOP 23 — Thermal Fogging
- 2.9Module 21 — SOP 24 — ULV Fogging
- 2.10Module 21 — SOP 25 — Appliance Deep Clean (Including Fireplaces)
- 2.11Module 21 — SOP 26 — High Dust Rooms, Beams, Corners & Ceilings
- 2.12Module 21 — SOP 27 — High Dusting Air Vents — Fixed Exterior Covers Only
- 2.13Module 21 — SOP 28 — High Dusting Ledges
- 2.14Module 21 — SOP 29 — Routine Dusting Fans
- 2.15Module 21 — SOP 30 — Routine Dusting Pictures
- 2.16Module 21 — Part 2 Assessment45 Minutes20 Questions
- Part 3 — Service Performance16 ItemsApproved service lessons and photographs followed by a 20-question assessment. Passing score: 80% (16/20).
- 3.1Module 21 — SOP 31 — Routine Dusting Hand-Level Ledges
- 3.2Module 21 — SOP 32 — Ultra-Shine & Seal Metal Surfaces / Stainless Firewalls
- 3.3Module 21 — SOP 33 — Light Fixture Sanitize and Wipe Down
- 3.4Module 21 — SOP 34 — Fresh Degreasing Air Vents — Removable White Covers
- 3.5Module 21 — SOP 35 — Hood Vents — Filters
- 3.6Module 21 — SOP 36 — Hood System Casing — Exterior Only
- 3.7Module 21 — SOP 37 — Kitchen Exhaust Steam Cleaning — Restricted
- 3.8Module 21 — SOP 38 — Restock Toilet Paper / Paper Towels
- 3.9Module 21 — SOP 39 — Restock Soap — Customer Supplied
- 3.10Module 21 — SOP 40 — Trash Removal — Customer-Supplied Bags
- 3.11Module 21 — SOP 41 — Back-of-House Tables
- 3.12Module 21 — SOP 42 — Three-Compartment Sink
- 3.13Module 21 — SOP 43 — Large Drains — Four Approved Types
- 3.14Module 21 — SOP 44 — Standard Drains — Four Approved Types
- 3.15Module 21 — Part 3 Assessment45 Minutes20 Questions
- 3.999
Instructor
